Job Description
Job Description
POSITION SUMMARY
In addition to performing daily operational procedures and clinical service representative responsibilities as needed, the Training Lead serves as the primary, in-center training and development resource for all center staff by supporting and participating as an active member of the in-center leadership team. Mentors, orients, and trains new staff members. Assures staff compliance with WellStreet policies and regulatory requirements.
QUALIFICATIONS
(Candidates may be considered in the case of equivalent knowledge, skills, abilities, education, and experience.)
- Graduate of accredited school
- Current certification in applied field
- Minimum of 2 years medical office experience
- Experience with electronic health records; Epic preferred
JOB-RELATED SKILLS / COMPETENCIES
Demonstrates effective communication and interaction with employers, patients, providers, and other colleaguesDemonstrates excellent customer service skillsDemonstrates professional / positive attitudeDemonstrates above average organizational / leadership skillsDemonstrates a high level of accountability for self and directs same in othersDemonstrates working knowledge of clinical operationsESSENTIAL FUNCTIONS
Has expertise in clinical service representative functions, including : patient triage (taking of vital signs and accurate / detailed medical history), specimen collection, point-of-care testing, EKG, dressing changes, medication administration and dispensing, immunization administration, performing radiology procedures, and documentation of care in an electronic health recordUtilize a variety of the training methodologies, techniques, concepts, learning tools, and practicesProvide online and conference call training session for offsite employeesMonitor and report on the effectiveness of education / training programsCreate and maintain a positive, professional, vibrant and entertaining learning environment in order to engage group and individual traineesL EAD RESPONSIBILITIES
Performs on-going training and development for clinical service representatives during new hire orientation period.Communicates concerns and feedback in a in a supportive manner consistent with WellStreet’s mission and values.Works collaboratively with Practice Manager and training team to provide consistent and high-quality training processes.Coordinate with Training Coordinator and Training Manager to assist with on-site training experiences.Conducts individual CSR competency evaluation of at hire as well as annually.Facilitate skills remediation efforts with CSRs, as needed.Maintains NEO training documentation.Maintains accurate documentation of training.Assist with chart audits when requested.Mentors and orients newMaintains high level working knowledge of all aspects of EMR, interacts with the appropriate team members to ensure best practices and compliancEnsures all site level team members have adequate training for their assigned role and notifies site practice manager and / or training team of any recognized issues.Site lead for all compliance requirements, including but not limited to : X-ray, Lab, OSHA, StericyclePerforms other duties as assignedMust demonstrate as the standard for skills proficiency and knowledge with regards to Standard Operating Policies and Procedures. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
