Template Optimization Analyst

At Cleveland Clinic Health System

We believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Template Optimization Analyst

Location

Cleveland

Facility

Remote Location

Department

Access Operations Support-Clinical and Operational Improvement

Shift

Days

Schedule

8 : 00am-5 : 00pm

Job Summary

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Access Optimization Analyst II, being a caregiver starts in the office, where you will focus on supporting scheduling workflows, fulfilling EPIC requests, creating reports and much more. As part of our IT team, you will do more than explore and expand your discipline and skills your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives.

This is a remote position with in-person requirements 1-2 times a month at various locations. Caregivers in this role will work Monday through Friday from 8 : 00am to 5 : 00pm.

A caregiver who excels in this role will :

• Guide the change request process to the enterprise-wide Epic IT systems and coordinate efforts with others to ensure requests are completed.
• Assist in integrating new physician practices into front end Epic Systems.
• Manage Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer.
• Support physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization.
• Consult and provide guidance for Epic workflows, scheduling templates, scheduling questionnaire and / or decision tree build adjustments.
• Build relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully.
• Lead change requests.
• Analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval.
• Validate requested changes in production.
• Verify accuracy of questionnaire flow after implemented change.
• Lead Epic testing and validation efforts.
• Conduct additional QA for appreciative inquiry.

Minimum qualifications for the ideal future caregiver include :

Preferred qualifications for the ideal future caregiver include :

Physical Requirements :

Personal Protective Equipment :

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.