Revenue Technician

Tax Administration Clerk

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, organized environment and have a keen eye for detail? If you're looking to join a dynamic team that values fun and offers top-tier benefits, this could be the perfect opportunity for you!

Performs skilled administrative support work collecting and receipting tax and other revenue payments, posting accounts, assisting customers, entering data, maintaining detailed and / or confidential records, and performing related work as apparent or assigned. Work is performed under the moderate supervision of the Billing and Collections Supervisor.

Essential Functions

• Receives tax payments for real estate, personal property, and water utilities in person and through mail, processes credit card payments, issues receipts for payment, and posts payments to accounts;
• Prepares and sends utility work orders for field staff; closes work orders in billing software once returned from field staff;
• Processes overpayments, pre-payments, and miscellaneous cash payments, processes refund checks when applicable;
• Assists taxpayers, attorneys, realtors, mortgage companies, utility customers, with questions, problems, and complaints in person or by telephone and directs calls to the appropriate department;
• Closes and balances cash drawer daily, prepares daily bank deposits, and balances accounts receivables;
• Maintains taxpayer and utility accounts;
• Updates personal information including address, phone number, employer, new locations, account initiations, account terminations, etc.;
• Assists the public with the completion of various records, applications, etc. by verifying the completeness and accuracy of information;
• Assists in Enforcement Procedures process, prepares and mails delinquent statements, prepares a variety of forms, letters, invoices, and correspondence pertaining to the collection of funds and processes returned mail;
• Uploads and maintains electronic files and records;
• Performs other duties as assigned.

Minimum Qualifications

High school diploma or GED with coursework in bookkeeping or related field and moderate experience in customer service or an equivalent combination of education and experience. Bilingual and previous collection experience preferred. Must attend Fundamentals of Property Tax Collection within first year of hire.

Knowledge, Skills, and Abilities

Physical Requirements This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching, crawling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas orally; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements May require specific certifications and / or licenses depending on departmental assignment. Must possess a valid North Carolina driver's license.

Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination / EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination.

Chatham County has over 600 employees who play an important role in planning, designing, and maintaining government programs while delivering good customer service and maintaining fiscal responsibility. Our employees are our greatest asset, and we place a high value on training, so employees are well-educated and well-trained. Sure, while various career opportunities exist, none are as rewarding as working for Chatham County. We offer a competitive benefits package to full-time employees (working 30+ hours per week) including health care, dental, vision, retirement, 401(k), flexible spending accounts, life insurance, long-term disability, holidays, and paid leave. To learn more details, visit the benefits page on our website.