Field Service Technician (Anaheim, CA)

Description

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to acquire formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

DUTIES AND RESPONSIBILITIES

Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at Customer sites with minimal direction.

Tackle system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

Handle company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.

Establish and develop positive business relationships with customers and peers

Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

Provide ongoing feedback to customers in regard to instrument repair and status.

Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

Work closely with district team leads and dispatch to schedule and support customer base.

Qualifications

High School diploma required. Associate degree in electrical, mechanical or similar engineering or Biomed program preferred

4 years’ proven electrical / mechanical experience or military

Must be computer literate in Microsoft word, excel, PowerPoint and be able to apply computer-based tools for reports, email and general communication

Ability to work both in individually and in team setting

Must be able to work with customers, peers, and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

Must be able to travel a minimum of 50%

Willingness and ability to work different shifts, on-call, nights and week-ends in case of need

Current valid Driving license and good driving record over the last 3 years is required

Physical Requirements

Ability to lift 30 to 40 lb. objects from the floor to chest level

Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day

Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites

Ability to push and pull objects weighing up to 70 lbs

Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day

Ability to carry a 30 lb. pack on your back for up to 1 hour

Ability to drive distances of up to 6 hours, and in adverse weather conditions

Able to climb portable ladders and step stools

May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your perspectives and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be excellent, we do what’s right, we hold each other accountable, and learn and improve every day.