Sr. Technician, IT Support

JOB DESCRIPTION

The Sr. Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).

Responsibilities :

• Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Facilitate the installation, configuration, and maintenance of software applications and hardware devices.
• Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
• Utilize and help update knowledge management system pertaining to IT support items.
• Facilitate in hardware life-cycle management process and asset tracking.
• Nonbusiness hours on-call support rotation as needed.
• Collaborate with network services, software systems engineering and / or application development to restore service and / or identify problems
• Assist with other facets of IT operations and projects as needed.
• Create and update end-user documentation and knowledge articles.

Requirements

Benefits :

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com / careers /

DAP - On the job since 1865.