IT Scheduler

Job Description

Job Description

IT Scheduler

Stratix Systems is an innovative and growing company providing a full range of IT consulting services to small and medium-sized businesses. Stratix Systems has been in business for over 40 years and is headquartered in Wyomissing, PA with satellite offices located in Pennsylvania, Delaware, and New Jersey. Stratix Systems is looking for motivated individuals with a “service first” mindset to deliver an exceptional experience for our clients.

The  IT Scheduler  will provide excellent customer service by coordinating, triaging, scheduling, dispatching for a variety of projects for Stratix IT clients. The role will report full-time to Stratix Wyomissing office. The  IT   Scheduler  should be willing and able to adapt to the client’s needs in a professional, courteous, and polite manner, self-driven, desire to help the company improve and keep growing.

Expectations for the IT Scheduler but not limited to the following :

• Provide exceptional internal and external customer service.
• Assist in managing IT projects by planning, scheduling, and monitoring project progress.
• Scheduling and monitoring of onboarding of new clients.
• Ensuring project build and check lists are checked to ensure total completion of check lists.
• Monitoring project progress, updating status on project tickets to technicians, sales, client success team, account management team, and management.
• Making outgoing and taking incoming calls, for appointments and installation confirmations.
• Coordinating technician schedules based on client projects, setting and following up on appointments for projects with clients and internal staff.
• Dispatching IT Tech’s for projects, and services needed.
• Reviewing projects for efficient and effective use of resources to ensure profitable project success, coming in under budget or on budget.
• Posting project plan schedule and monitoring schedule progress.
• Helping to plan out projects, anticipating each phase and action necessary for successful project completion.
• Tracking milestones and communicating the results to management.
• Reviewing project tickets, triaging as needed for efficient and effective project success.
• Daily time entry / recording and monitoring to ensure accurate billing for projects.
• Fill in as a project manager for smaller to medium projects as directed by management.
• Provide input on technician performance on projects for continual improvement.
• Follow the IT Best practice policies and procedures for effective and efficient execution.
• Cross train to support the IT Service Coordination team as needed for PTO.
• Cross train others to fill in when the Project Coordinator is out on PTO.

Complete additional duties as directed and assigned by management.

Requirements to Perform Role :

Additional Experience Helpful but Not Required :

Stratix is an equal-opportunity employer. For more information, please visit our website at www.stratixsystems.com.

Company Description

Stratix Systems is a leading office technology and managed services provider that focuses on the unique computing, networking, document management, and printing needs of business of all size and industry. Our award-winning equipment, solutions, and services have made Stratix Systems the partner-of-choice for organizations seeking the best of both worlds, a single-source vendor with the presence and responsiveness of a local company, backed by the strength and resources of the world's foremost technology leaders.

Company Description

Stratix Systems is a leading office technology and managed services provider that focuses on the unique computing, networking, document management, and printing needs of business of all size and industry. Our award-winning equipment, solutions, and services have made Stratix Systems the partner-of-choice for organizations seeking the best of both worlds, a single-source vendor with the presence and responsiveness of a local company, backed by the strength and resources of the world's foremost technology leaders.