Ramp Services Manager-on-Duty

Ramp Services Manager-On-Duty

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Ramp Service Duty Manager is responsible for overseeing ramp operations, ensuring efficiency, safety, and compliance with all regulatory and company standards. This role involves directing supervisory personnel, managing staffing levels, monitoring performance, and implementing corrective actions as needed. The Duty Manager serves as a key liaison between frontline supervisors and senior management, facilitating communication, addressing operational challenges, and driving continuous improvement to maintain high service standards and customer satisfaction.

Responsibilities

• Oversee ramp operations, ensuring safety, efficiency, and compliance.
• Lead and support supervisory staff in training, staffing, and performance management.
• Monitor and optimize workforce efficiency and resource allocation.
• Ensure timely aircraft turnaround and adherence to safety protocols.
• Act as a liaison between supervisors and senior management.
• Address operational challenges to minimize service disruptions.
• Monitor customer satisfaction and implement service improvements.
• Enforce company policies, conduct performance reviews, and manage discipline.
• Prepare reports on operations, incidents, and compliance.

Minimum Requirements

Preferred Skills

Physical Requirements / Working Conditions

Perks & Benefits

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.