Contact Center Supervisor

Contact Center Supervisor - Mental Health Clinics

Location : Provo. UT

Employment Type : Full-Time

Compensation : Competitive pay + growth opportunities

Lead a high-performing call center team delivering supportive, patient-first service in a growing healthcare organization.

This role is ideal for experienced call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences - no healthcare background required.

About the Role

• Supervise daily call center operations focused on quality, efficiency, and empathy
• Coach and develop team members to meet service and performance standards
• Ensure every caller receives a smooth, respectful, and supportive experience

Healthcare experience is not required - we provide training.

Key Responsibilities

Requirements (Must-Haves)

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Pay & Benefits

About Serenity Healthcare

Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven't worked. Our contact center teams play a critical role in ensuring patients feel supported, informed, and respected from their very first interaction.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.