Data Center Engineer

New Installations (onsite DC) :

Supplier shall review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Supplier must complete the installation date within three (3) days of the request hitting the HSS queue. Installation priorities are to be coordinated with the onsite Verizon leader. New Installations will include the following tasks :

• Rack / cabinet installations
• Install power strips within cabinets
• Power up cabinets, label rack, update DCTracks
• Plug in IT equipment using best practices for loading a cabinet and power strips.
• Space provision IT devices in DCTracks
• Unboxing of hardware and disposal of packing material
• Rack and stack of IT devices
• Configure ILO / IDRAC on servers / network gear
• Install all patch cords as required.
• Install trunks and patch panels as required to support additional capacity
• Ping tests of all ILO connections.
• Attend planning meetings with customers, network, SAN teams
• Customer communications for DCRM details and closure
• Provide access for vendors and complete any required paperwork to telco Meet me rooms
• Perform all, IT audits, annual DCtrack and Tape audits
• Parts ordering(quote gathering) and submissions for purchase ordering
• Vendor access approval for break fix activity and facility repairs.
• Provide on call support as required
• Provide Emergency onsite coverage (may be extended time frame)
• Provide support to facilities teams during any power work being performed within the facility where pre and post IT power checks must be performed.

Break / Fix repairs (onsite DC) :

In addition to work order tickets and MIM bridge, the Supplier may get called by infra teams to go and check cabling and / or hardware issues. Break / Fix repairs will include the following tasks :

○ NIC’s ○ SFP’s ○ Memory ○ Hard Drives

Decom / Cabling (onsite DC) :

Every decom request will be in a change record. Supplier needs to confirm it is in a scheduled status before proceeding with the work. Decom / cabling tasks will include the following :

o Blancco wipe process procedures o Shredding

Hardware Dispatch Hardware Dispatch Operations (HDO) function is an offshore 7x24x365 support team responsible for Infrastructure Hardware repairs in the Verizon IT Data Centers. HDO team works closely with key stakeholders, including external hardware vendors, SES, SIDM, Hardware Engineering, Change Management, MIM and Application Teams.

Entries into Hardware Receiving System (HRS) (onsite DC) :

The Supplier shall log all equipment arrivals and removals from parts closets and warehouses for audit and tracking purposes. Supplier must complete updating of any removal before the end of the shift. Entries into Hardware Receiving System tasks will include the following :