Customer Service / Dispatcher

Dispatcher

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a dispatcher to join our team. UBEO is a distributor / servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Purpose

The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.

Responsibilities

• Take incoming customer calls for service and supplies requests and inputs data into E-Auto
• Prioritizes calls and dispatch information to the appropriate technician in designated area
• Schedules service calls and preventative maintenance for technicians based on priority, location and type of equipment
• Process auto replenishment orders for supplies for specific customers
• Audit and process delivery schedules daily for next day delivery / removal of equipment
• Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
• Also assist in backup support to the Meter Team as needed
• Additional duties assigned by the Manager

Job Related Dimensions

Qualifications

Physical Demands & Work Environment

Benefits

UBEO is an Equal Opportunity Employer

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military / veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.