Scheduling Coordinator / Scheduler / Customer Care Manager

Scheduling Coordinator / Customer Care Manager

We are seeking a dedicated and detail-oriented Scheduling Coordinator / Customer Care Manager to join our healthcare team. The Customer Care Manager (CCM) / Scheduling Coordinator is responsible for mainly scheduling and managing care services for clients while ensuring that our Certified Nursing Assistants (CNAs), Nurses, and other healthcare providers are efficiently matched to client needs. This role requires strong organizational skills, excellent communication, and a passion for customer service and operational excellence. Will be working at our physical office in Bluffton. Job Type : Full-time

Key Responsibilities :

• Manage and maintain the client scheduling process, ensuring timely and accurate staffing of caregivers and nurses.
• Oversee daily operations related to staffing, scheduling, and client service coordination.
• Match and staff caregivers to clients based on skills, experience, and client preferences.
• Maintain accurate documentation, compliance, and adherence to BrightStar Care policies and healthcare regulations.
• Build and maintain strong relationships with clients, families, and healthcare professionals to ensure satisfaction and quality of care.
• Monitor and address client and employee feedback promptly and professionally.
• Collaborate with leadership to improve scheduling processes, workflows, and service delivery.

Requirements :

Skills :

Preferred : Experience managing or coordinating CNAs, LPNs, and RNs in a home care or healthcare staffing environment.

Benefits :

Experience :