Customer Success Manager

Customer Success Manager

Berkeley, CA | Full-Time | On-Site

Compensation : $100,000 – $130,000 per year

Key Responsibilities :

• Lead and mentor a team to achieve performance, quality, and service goals.
• Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations.
• Motivate, train, and develop team members to perform at their highest potential.
• Oversee daily operations, including scheduling, workload distribution, and adherence to processes.
• Foster open and consistent communication with clients, strengthening long-term partnerships.
• Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues.
• Monitor and assess team communications to ensure a high level of customer experience.
• Collaborate with leadership to implement process improvements and drive team performance.
• Communicate effectively across departments to support client needs and continuous improvement.

Qualifications :

Search managed by : Carly Dilworth

Equal Opportunity Employer / Veterans / Disabled

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