Office Manager

Job Description

Franklin Skin and Laser is a premier medical aesthetics practice committed to helping clients look and feel their best through personalized, physician-directed treatments. We combine advanced technology, clinical expertise, and a welcoming atmosphere to deliver safe, effective, and transformative results. Our team takes pride in offering a concierge-level experience at every touchpoint.

Position Overview :

The Office Manager plays a vital leadership role in ensuring the smooth and professional operation of the Franklin Skin and Laser front office. This position oversees front desk staff, client communication, scheduling, and administrative systems with a focus on efficiency, accuracy, and an exceptional client experience. The ideal candidate is a polished, organized, and service-driven professional with a proven ability to manage people and processes in a fast-paced med spa environment.

Key Responsibilities : Front Desk & Client Experience :

• Oversee and lead all front desk operations, ensuring seamless check-in, check-out, and payment procedures.
• Greet clients warmly and maintain a welcoming, professional atmosphere consistent with Franklin Skin and Laser’s brand standards.
• Manage appointment scheduling, confirmations, and waitlists to optimize provider productivity and client satisfaction.
• Handle client inquiries, concerns, and feedback with professionalism and discretion.
• Train and coach front desk staff in customer service, phone etiquette, and product / service knowledge.
• Ensure HIPAA compliance and maintain strict confidentiality of client records.

Administrative & Operational Management :

Leadership & Team Development :

Marketing & Sales Support :

Qualifications :

Compensation & Benefits :

How to Apply :

If you are a motivated professional who values client care, teamwork, and operational excellence, we’d love to hear from you. Please submit your resume and cover letter. through Linkedin. No phone calls or walk-ins please.