General Manager - HVAC

Job Description

Job Description

Benefits :

• Career Advancement Opportunities
• Company Laptop
• Competitive salary
• Flexible schedule
• 401(k)
• Bonus based on performance
• Company car
• Free uniforms
• Paid time off
• Stock options plan
• Training & development

About the Role

Were looking for a licensed General Manager to lead a growing residential and light commercial HVAC business based out of Norwalk, CT. This is a hands-on leadership role responsible for daily operations, financial performance, and team success. The GM runs the business like an owner driving results, building culture, and ensuring every customer experience meets the highest standards.

Note : An active Connecticut S1 HVAC license is required for this position

What Youll Do

Own the P&L : Hit revenue, gross margin, and profitability goals

Run operations : Oversee dispatch, scheduling, inventory, and fleet management. Improve systems and eliminate bottlenecks

Lead the team : Recruit, train, and motivate technicians and office staff; hold everyone accountable to results and standards

Deliver excellence : Ensure jobs are completed safely, efficiently, and at the quality customers expect.

Track performance : Monitor KPIs like booked calls, conversion rate, average ticket, technician efficiency, and customer satisfaction

Partner with ownership : Report on results, forecast performance, and develop growth plans.

Promote the brand : Represent the business in the community with professionalism and integrity. Build customer loyalty and referrals

Who You Are

Active Connecticut S1 HVAC Contractor License preferred

8+ years of experience in residential HVAC, plumbing, or other home services

5+ years managing people, operations, and budgets

Proven track record of hitting revenue and margin goals

Comfortable leading both field and office teams

Strong problem-solver who thrives on accountability and continuous improvement

Tech-savvy (ServiceTitan or similar software experience a plus)

EPA certification and bachelors degree or equivalent experience preferred

Why Join Us

Freedom to run the business with the support of a national franchise system

Competitive pay with meaningful performance bonuses

Growth potential as the business expands to new territories

Collaborative, owner-backed environment no corporate bureaucracy

Schedule

Full-time; may include occasional evening / weekend coverage during peak periods