Hacienda Ford - Collision Center Customer Service Representative

Job Description

Job Description

Description :

Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.

Duties and Responsibilities :

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and in compliance with regulations and standards.
• Photograph the vehicle to support the damage for insurance
• Update clients with repair progress and status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Qualifications and Skills :

Hours :

The Collision Center is open during the following hours :

Monday – Friday 8 : 00 AM – 6 : 00 PM

Saturday 8 : 00 AM – 2 : 00 PM

Benefits :

Requirements :

By submitting your application, you agree to the following :