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Call Center Representative
Call Center RepresentativeBath Concepts Independent Dealers • West Springfield, MA, US
Call Center Representative

Call Center Representative

Bath Concepts Independent Dealers • West Springfield, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Call Center Representative | Total Remodeling & Repair

Full-time

Location : West Springfield, MA

Job Summary :

We’re seeking friendly, motivated, and reliable Call Center Representatives to join our growing team here at  Total Remodeling & Repair . In this role, you’ll be responsible for making outbound calls, qualifying leads, setting appointments, and creating a welcoming experience for every potential customer.  This is a full-time position at our West Springfield office.

Key Responsibilities :

  • Make outbound calls to new and existing leads to schedule in-home consultations
  • Qualify homeowners based on specific criteria to ensure appointment eligibility
  • Address common objections, answer questions, and explain the appointment process
  • Document all lead activity and appointment details in our CRM (MarketSharp)
  • Communicate clearly and professionally with homeowners and internal teams
  • Maintain daily, weekly, and monthly performance metrics

What We're Looking For :

  • Strong verbal communication and active listening skills
  • Comfortable handling objections and asking follow-up questions
  • Detail-oriented with solid organizational and data entry skills
  • Coachable, team-oriented, and driven to meet performance goals
  • Bilingual (English / Spanish) a plus

    • What We Offer :

  • Competitive hourly rate based on experience PLUS bonuses!
  • Opportunity to grow with a thriving company

    • Apply today to join our growing team!

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    Call Center Representative • West Springfield, MA, US