Assistant Store Manager - Full Time, Bonus Eligible!

Store Manager

Days - Evenings - Overnight

Full time

Essential Duties

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements :

Customer Satisfaction : Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.

Facility Condition : Maintains an awareness of the overall store facility's condition; notifies the Store Manager of any equipment failure or maintenance / supply needs; and performs or directs store staff to perform a variety of general housekeeping duties including :

Merchandising : Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.

Sales Controls : Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys / codes, placing all payments collected in the register and making correct change.

Financial Controls : Keeps accurate cash, sales, payroll and inventory control records and accounts for variances.

Staffing Controls : Oversees the activities of store employees as directed by the Store Manager.

Security Controls : Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property.

Administrative Controls : Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Store Manager.

Job Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes :

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes :

Job Description Acknowledgment

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the