Manager (Shift Manager) - CSOC - New York, NY
VetJobsNew York, NY, US13 days ago
Job type
- Full-time
Job descriptionEnsure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily. Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift. Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance. Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required. Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics. Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication. Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC. Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.
Manager (Shift Manager) - CSOC - New York, NY
Job Description
The Shift Manager will lead day-to-day operations for the CSOC shift team, ensuring high-quality monitoring, timely incident response, and clear communications with cybersecurity stakeholders. You'll supervise analysts, maintain operational readiness, and drive continuous improvements to analysis processes.
Top 3 impacts you'll own :
- Ensure timely identification, escalation, and containment of security incidents to minimize risk to business operations and network infrastructure.
- Maintain shift-level situational awareness and produce accurate, actionable reporting (Daily Reports, Metrics, Advisories) for leadership and peers.
- Improve CSOC effectiveness through quality control, playbook updates, and process improvements.
Responsibilities
Core Responsibilities
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