End User Support Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an End User Support Specialist opportunity with a trusted leader in the title and escrow industry , known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

End User Support Specialist responsible for the specific duties listed below.

Your specific duties will include :

• Provide high-level customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.
• Install, configure, and maintain desktop computers, peripheral equipment, and software.
• Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment / software issues.
• Perform restorative and maintenance actions either remotely or at the end-user location to resolve problems.
• Resolve issues referred by help desk support, following standard procedures and guidelines.
• Recognize and solve typical problems, selecting solutions from established options.
• Communicate moderately complex information in routine situations, typically within own team.
• Manage own workload as an individual contributor under general supervision.

Required qualifications for the position include :

Windows 10 / 11

Preferred qualifications for the position include :

Pay Rate Range : $27.02 - $29.72 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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