Patient Access Services Specialist

Overview

Prism Health is the only nonprofit LGBTQIA+ health center providing comprehensive primary care, behavioral healthcare, and pharmacy services in the Pacific Northwest (Oregon, Washington, and Idaho). Since opening in 2017, Prism Health has become a model for culturally specific care and now serves over 1,500 patients with a wide range of services, from day-to-day primary care and pharmacy needs to targeted services like gender-affirming care and specialized population health screenings. Prism Health, Our House, Tod's Corner and Esther's Pantry are all part of CAP. Prism Health, a program apart of Cascade AIDS Project, is excited to announce that we are hiring a skilled and team-oriented Patient Access Services Specialist.

The Patient Access Services Specialist at Prism Health is often the first face that patients see when they arrive. As such, the Patient Access Services Specialist is charged with being a "face" of Prism Health and representing the health center in a positive and affirming manner, providing high quality customer service both in person and over the phone. Under the direction of the Front Office Supervisor, the Patient Access Services Specialist performs a variety of tasks at Prism Health.

This is a full-time role working at our Belmont location in SE Portland. Must be flexible to work at our Prism Morris location in North Portland as necessary. The schedule for this role is Monday–Friday 8 : 30am–5 : 00pm or 7 : 30am–4 : 00pm. Starting pay is $22.39 per hour, which is equivalent to just over $45,571 per year. The Patient Access Services Specialist pay increases with tenure and the top of the pay scale is $25.48 per hour. This is a union represented position, so the compensation, benefits and conditions of work are collectively bargained.

Who You Are

• Six months of work experience in a medical office setting, including high-volume direct patient contact OR
• One year of work experience in a high-volume direct public contact position
• Experience with EPIC or a similar EHR
• Basic computer keyboarding skills including typing of 30–45 WPM
• Customer service skills, both over the phone and face to face
• Detail oriented, highly accurate, and able to multi-task
• Problem solving skills for difficult customer service situations
• Patient advocacy skills

What You'll Do

At Cascade AIDS Project, we believe in unlocking potential. If you believe you may have the skills to do a job, we encourage you to apply even if you don't meet every qualification. Cascade AIDS Project is an Equal Employment Opportunity Employer. We comply with all relevant anti-discrimination laws.

Employee Benefits

For more details about our benefits please visit our careers page capnw.org / careers

CAP cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr