Service Manager (Onsite Call Center)

Job Description

Job Description

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community, and financial well-being. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expect".

At U1, Service Managers are responsible for Overseeing the delivery of a full range of services to members and ensuring that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts such as following established policies and procedures and properly maintaining the facilities. Are responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals.

SKILLS AND QUALIFICATIONS

Education / Certification :

• High school graduate or equivalent.
• Additional college coursework in business or finance preferred.
• Required to attain and / or maintain NMLS certification.
• May be required to have a current notary

Experience Required :

Knowledge / Skills / Abilities :