Branch & Digital Operations Analyst

Branch & Digital Operations Analyst

The Branch & Digital Operations Analyst will be responsible for monitoring, analyzing, and supporting all aspects of level-1 digital banking transactions. This role will ensure a smooth, secure, and user-friendly experience for customers engaging in digital financial activities. The ideal candidate will have a strong understanding of digital banking platforms, transaction processing, and customer service support.

Every day you will provide level-1 support for online / mobile banking and debit card maintenance requests. This role includes monitoring enrollments, investigating transaction issues, and ensuring timely resolution of customer concerns. You'll analyze transaction data, prepare performance reports, and support digital banking enhancements through testing and documentation. A strong focus on compliance, customer experience, and continuous improvement is essential.

Bachelor's degree in Business Management or Business Administration preferred

2+ years of experience in digital banking, online transaction support, debit card operations, or financial technology.

Knowledge of online banking platforms and transaction processing systems.

Strong analytical and problem-solving skills.

Familiarity with compliance and regulatory standards in digital banking.

Excellent communication both written and verbal and customer service abilities.

Experience working in a financial institution or fintech environment.

Understanding of digital fraud detection and prevention tools.

Project management or system implementation experience.

Medical, dental, vision, STD, LTD, Life insurance, etc.

17 days paid time off, 11 paid holidays and bereavement leave.

Educational Assistance Program

Wellness benefits

Life event coverage

Paid parental bonding leave

Service awards

Financial benefits including 401(k) match, stock purchase plan and more

Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.

Logo wear discounts

Free checking account, checks and discounted bank services

This position can be located at the following :

1311 West 12th Ave Jasper, Indiana, 47546 United States

4424 Vogel Rd, Evansville, IN 47715

313 Frederica St, Owensboro, KY 42301

1854 Midland Trail Shelbyville, KY 40065

About Us : German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.