Clinical Business Operations Representative 2 HYBRID

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Clinical Business Operations Representative 2

• Hybrid Option Available

The University of Miami / UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions to include answering incoming calls efficient management of patients and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous efficient and professional manner and ensures adherence to divisional and departmental service standards.

Assists the department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information insurance information and referral numbers.

Reviews clinical records for completeness including authorization signatures missing data and other patient information.

Answers multiple telephones for the department : triage incoming calls responds to questions directs calls and documents messages in the appropriate software.

Greets visitors and callers handles their inquiries and directs them to the appropriate employee according to their needs.

Develops and promotes the use of effective methods of communicating with physicians managers peers trainees and staff on a regular basis.

Maintains confidentiality of all information.

Adheres to University and unit-level policies and procedures and safeguards University assets.

The primary functions of this position is to provide clinical and administrative support to the Headache Division.

Clinical Support Responsibilities (70%)

Answer phones triage and follow-through on messages and information requests from Headache patients using UChart as well as internal and external customers.

Obtain pre-authorization for Headache oral medications and patient procedures; coordinate medical necessity letters and documents for patient assistance programs under nurse and / or physician supervision.

Coordinate patient admissions at UMH and JMH.

Schedule and coordinate physicians clinical schedules including UMH PAC and satellite clinics.

Coordinate and supervise appointments for VIP and international patients.

Review patient demographic insurance and referral information for accuracy during calls.

Maintain records for new patient appointments in BOX; manage incoming faxes and mail.

Scan outside medical records / documents into UChart for follow-up appointments.

Acquire necessary materials for patient visits including medical records and x-rays.

Communicate with patients regarding schedule delays.

Respond to medical records inquiries in person via fax telephone and email.

Proactively manage physicians clinical schedules to maximize time and capacity.

Monitor access to new appointments and manage waiting lists.

Upload external MRI MRA MRV and CT images as needed.

Manage the UChart Inbasket for assigned division.

Administrative & Academic Responsibilities (30%)

Coordinate general and professional correspondence for faculty members academic research and clinical work.

Copy fax and scan documents for distribution filing meetings etc.

Schedule and coordinate physicians academic calendars including interviews meetings lectures conferences and departmental events.

Prepare and submit leave requests and vacation / leave tracking forms per policy.

Support facultys academic work including arranging lectures distributing educational material coordinating with training programs and managing Observership and resident / fellow visits.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High school diploma or equivalent

Minimum 1 year of relevant experience

Knowledge Skills and Attitudes :

Skill in data entry with minimal errors.

Ability to communicate effectively in both oral and written form.

Ability to work evenings nights and weekends as necessary.

Skill in collecting organizing and analyzing data.

Ability to work independently and / or in a collaborative environment.

Commitment to the Universitys core values.

Any relevant education certifications and / or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : H4

Required Experience :

Unclear Seniority

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1