Mobile Service Writer

Miller Ford Lincoln is looking for a

Mobile Service Writer

to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.

Mobile Service Writer Responsibilities :

Serve as the immediate supervisor and service writer for the mobile service technicians, and handle additional service writing for the shops Quick Lane

Greet service customers promptly in a professional and courteous manner

Inspect vehicles at check in and refer to service history to accurately identify and verify customer's service needs

Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements

Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers

Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services

Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines

Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up

Inspect vehicles prior to each customer delivery to ensure vehicle services and / or repairs are performed correctly and communicate the results with the customer

Meet requirements of the state and federal law for automobile repair and consumer protection

Requirements

At least one year experience as a service advisor / writer

Prior experience as an auto technician is preferred, but not required

High school diploma or equivalent

Valid driver license

Ability to work well in a process driven environment

Outstanding communication skills, both verbal and written

Benefits

Competitive compensation :

$60,000-70,000 per year

(includes $40,000 base + bonus and commission)

Steady Schedule :

Monday through Friday 7 : 30am-5pm (one late night until 6pm per week)

and Saturday (by rotation) 8am-1pm

Paid Vacation and Holidays

Comprehensive medical vision and dental insurance with HRA HSA and FSA options

401(k) with a company provided match

Company-paid life insurance

Employee Discounts and an Employee Assistance Program