Customer Success Manager

Customer Success Manager

Hummel in Grafton, WI is looking to add a Customer Success Manager to their growing team! The ideal candidate will be customer focused, detail orientated and attention to detail. If youre interested in being part of a growing team in the Apparel industry, this could be a great opportunity for you! Responsibilities : Ensure Hummel Pro Clients receive the highest level of customer service Oversee day to day communication with Hummel Pro NA Clubs Assist in Social Media strategy, activations and account posts Understand and execute company directives to align with overall marketing strategies Support in day-to-day budget planning and revenue goals per account Manage product orders, order fulfillment, and sales tracking Manage logistics platform and communicate tracking details to all accounts Assist in B2B tracking, promo spends, and contract triggers Product knowledge around Hummel custom, stock and lifestyle ranges General understanding of size ranges and garment knowledge Build club specific proposals for partnership pitches Qualifications Strong customer service skills with a background in retail, customer service or marketing Strong organizational and problem solving skills Creative eye with an attention to detail Proficient in Microsoft Excel and Canva Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.