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Technical Support Specialist

Technical Support Specialist

MintlifySan Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Why Mintlify?

We're on a mission to empower builders.

  • Massive reach : Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.
  • Small team, huge impact : We're only 32 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
  • Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we're looking to align the two quickly.

About our Support Agent role :

We're looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.

Key Responsibilities :

  • Respond to product and technical questions through our support platform (Plain)
  • Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
  • Resolve the majority of support inquiries independently, escalating only when necessary
  • Collaborate with our support lead to evolve processes and ensure consistency
  • Help improve internal support tooling and workflows as we scale

    • Support Agent requirements :

  • Proven experience in technical support at a software or developer tools company
  • Comfortable using Git, GitHub, Retool, MDX / Markdown, and IDEs
  • Ability to read and understand code, troubleshoot bugs, and identify root causes
  • Strong written communication skills with a friendly, professional tone
  • Comfort using AI agents and improving training data for them

    • Nice to have :

  • Familiarity with OpenAPI specs
  • Past experience supporting APIs or documentation tools
  • Background working in fast-paced startups

    • Company Benefits :

    Competitive compensation and equity | Free Ubers

    20 days paid time off every year | Health, dental, vision

    401k or RRSP | Free lunch and dinners

    $420 / mo. wellness stipend | Annual team offsite

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    Technical Support Specialist • San Francisco, CA, United States

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