Customer Account Manager

Customer Account Manager

We are looking for a Customer Account Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you'll partner closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience from start to finish. If you enjoy problem-solving, building relationships, and making a real impact on customer satisfaction, this is the role for you.

Location: Oconomowoc, WI

Schedule: 5 days/week in office

Employment Type: Full-Time | Non-Exempt

What You'll Do

1. Serve as the primary point of contact for assigned customer accounts and sales personnel.
2. Manage the full order lifecyclefrom order receipt through product delivery.
3. Perform order entry, edits, maintenance, status updates, and expedite requests.
4. Provide support through direct and ACD phone lines.
5. Develop a strong understanding of ORBIS products and how they are used.
6. Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
7. Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
8. Support the sales team with quotes, purchase order changes, and customer inquiries.
9. Provide backup coverage for team members as needed.
10. Contribute to ORBIS' quality policy and continuous improvement initiatives.
11. Perform other duties as assigned.

What You Bring

Required

• High School Diploma (or equivalent).
• 35 years of customer support or account management experience.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a high-volume environment.
• Solid problem-solving skills with a focus on customer satisfaction.
• Comfort navigating multiple systems and software tools.

Preferred

• Bachelor's Degree.
• 510 years of customer support experience within an ISO-certified manufacturing environment.
• Prior ERP experience (SAP preferred).
• Familiarity with customer support processes, best practices, and customer loyalty strategies.

Key Skills for Success

• Excellent communication and interpersonal abilities.
• High attention to detail and strong follow-through.
• Team-oriented mindset with the ability to lead by example.
• Ability to manage priorities and handle a fast-paced workflow.
• Strong understanding of customer service best practices.

Work Environment

Office-based with regular use of computer systems and standard office equipment.

Why ORBIS?

• A collaborative, people-first culture.
• Opportunities for personal and professional growth.
• A company committed to quality, innovation, and continuous improvement.
• The chance to make a meaningful impact on the customer experience.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.

Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.

Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

Come build an exciting, rewarding career with us, where you'll have opportunities to grow.

The possibilities are endless. The power is yours!

Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.