Guest Service AssociateNashville, TN

Guest Service Associate

Position Title : Guest Services Associate

Department : Guest Services

Supervisor : Guest Service Supervisors, Director of Guest Services

Position Status : Part-time, non-exempt

Company Overview : Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Position Description : Responsible for the following activities : selling daily admissions-related items, advertising zoo membership, checking in, assisting and greeting guests.

Duties and Responsibilities :

Guest Relations

• Provide zoo visitors with the highest quality of customer service at all times, including appropriate greetings and handling of transactions.
• Be flexible in working various guest services locations including cross training in ticket sales, membership recruitment, token sales, running the Wild Animal carousel, selling nectar, equipment rentals, monitoring the play and surface areas at the Jungle Gym and operating the Wilderness Express (train).
• Be educated about the Zoo and current activities, programs and exhibits to address questions and make recommendations to guests to maximize their visit to the Zoo.
• Be familiar with all items, ticket and membership types to best serve the guests and their needs, including familiarity with new discount types.
• Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed.

Financial

Ticketing

Qualifications : Skills :

Education / Experience :

Must have received or be currently seeking high school diploma or GED equivalent. Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.

Physical Responsibilities :

Work Schedule :

Flexibility : Position may require flexibility in working hours to accommodate special events, emergencies, or animal care needs.

Pre-employment Requirements :

Nashville Zoo is an EEO Institution and a Drug Free Workplace. Candidates for this position must submit to a criminal background check and pass a drug test.

Pay Range : $14.31 - $14.31 USD