Arch Energy Service Manager

Employment Type :     Full-Time

FSLA :   Salary / Exempt

Division :    Arch Energy

Department :   Arch Energy

Reports to :   Director of Operations-Arch Energy

Supervisory Duties : Yes

Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships.

Responsibilities / Essential Functions

• Manage and coordinate customer service work (remote and on-site) for building automation systems.
• Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability.
• Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects.
• Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications.
• Conduct project reviews, participate in meetings, and maintain communication with stakeholders.
• Review and approve service and small project subcontracts and related documentation.
• Respond to warranty and service calls and manage associated follow-up.
• Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles.
• Communicate resource needs, project schedules, labor forecasting, and roadblocks to management.
• Provide training, mentorship, and support across service and construction departments.
• Collaborate closely with the business development team during bidding phases, offering technical support and best practices.
• Drive continuous improvement in customer satisfaction and internal team performance.
• Provide system design assistance, installation requirements, and on-site troubleshooting.
• Load and commission complex system programming and low-level device integration.
• Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators).
• Perform calibration and testing with electronic test equipment.
• Interpret and review engineering submittals and verify wiring requirements.
• Install, configure, and demonstrate site-specific servers and IT systems.
• Support warranty and system validation in collaboration with the pre-purchase team.
• Provide technical assistance to the Building Intelligence team and client operators.
• Participate in site-specific owner / operator training as required.
• Assist in reviewing service opportunities tied to solar installation projects.
• Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation.
• Maintain high standards for safety and ensure all safety protocols are followed.
• Must be able to climb ladders and access equipment in field environments.

Key Skills

Required Experience