Partner Success Manager, Enablement Team Lead

Partner Success Manager, Enablement Team Lead

The healthcare system is complex, presenting challenges for everyonepatients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work : caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully adopt VaxCare's technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience).

The Partner Success Manager, Enablement Team Lead, is dedicated to leading the enablement team to establish themselves as a dependable and trusted trainers who understand our Partner's business and immunization program goals and can accelerate the Partner's time to efficiently maximize value realization from VaxCare's technology platform through first-class training and account management. This includes managing partner go-live training, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a range of partner success projects. The Team Lead will also focus on helping their direct reports to manage their portfolio of dedicated accounts through strategic virtual engagements.

The Team Lead will work alongside the Director of Enablement to lead a pod within the Enablement team, helping to lead the execution of key projects and initiatives. If you consider yourself a creative problem solver and leader, who enjoys engaging partners, coaching others, and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company!

What To Expect In This Role

• Lead a team of Enablement PSMs to execute partner go-live trainings with discretion, ensuring partners are empowered to manage successful vaccine programs through VaxCare's technologies while applying best practice recommendations, adjusting training strategies based on partner needs.
• Lead a team of Enablement PSMs in the management of their portfolio of accounts, helping to coach and guide them in delivering on performance metrics and partner retention.
• Manage assigned Go Live role out projects logistically and operationally, working closely with the implementation and enterprise success teams.
• Oversee and enhance the quality and efficiency of go-live training sessions, while taking proactive steps to resolve issues that may impact training success via critical thinking and problem solving.
• Collaborate with cross-functional teams, addressing challenges in real-time during training sessions.
• Tailor training solutions, while working with internal teams, to design and deliver training that maximizes partner value from the VaxCare platform.
• Help your team execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish themselves as a "trusted advisor" that the partner can count on to help them achieve their business objectives.
• Meet and exceed Key Performance Metrics that are aligned to partner's and VaxCare's success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition.
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met.
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon.
• Use tools & resources with supporting data to drive better product adoption and objectives.
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner.

Qualities Of The Ideal Candidate

Experience Required

Note : Team Members in this position will be responsible for implementing and acting in accordance with VaxCare's information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and / or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and / or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.