Account Receivable Collections Manager

Accounts Receivable Manager

Lead and manage a team of Accounts Receivable collection professionals. This person is responsible for collection efforts and accounts receivable functions, fostering a collaborative and efficient work environment.

Essential Functions :

• Oversee the collections team to ensure adherence to the departmental code of conduct, maintaining ethical standards and fostering a positive work environment.
• Ensure compliance with accounting standards, financial regulations, and internal policies in all AR transactions.
• Provide coaching, development, and leadership to direct reports, driving continuous improvement and the achievement of collections goals and organizational initiatives.
• Generate financial reports related to AR activities, providing insights and recommendations to support decision-making.
• Develop and maintain collections policies, training materials, and departmental standards, ensuring they are up to date and effectively implemented.
• Calculate and provide metrics to ensure team is compliant with goals.
• Participate in collections calls and outreach efforts to secure payment status updates on outstanding invoices.
• Monitor aging reports and assigned accounts regularly, ensuring that weekly call lists are created, distributed, and completed by collectors to expedite payment on overdue balances.
• Supply customers with necessary documentation such as invoices and statements, addressing any service objections to facilitate payment resolution.
• Process customer payments, including credit card and ACH transactions, and provide banking information for payment remittance, negotiating settlements and payment plans within company guidelines.
• Support SaaS implementations, ERP conversions, and contribute to transformational strategies within the collections department.
• Maintain comprehensive records of customer interactions, collection efforts, payment statuses, and follow-up actions.
• Manage service-related issues such as pricing, billing discrepancies, and customer inquiries, ensuring timely resolution.
• Facilitate 3rd party collection process.
• Facilitate Bankruptcy Filings, related deposits and write-off of related receivables.
• Ability to learn and navigate various billing platforms and extract data as needed.
• Other similar duties and / or related duties as assigned.

Key Skills and Experience :

Work Schedule : Mon - Fri 8 : 00 am - 5 : 00 pm CST

Benefits :

Physical Requirements : While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Pay Range 90,000-110,000 EOE / M / F / Vet / Disability