Technical Support Specialist

Overview

Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware and software. Youll also engage in network monitoring, security analysis, and a variety of IT tasks that ensure the stability and security of our clients' systems.

Responsibilities

• Manage incoming calls, system alerts, and user requests, ensuring prompt logging and resolution using our PSA system.
• Provide both remote and on-premises support to clients with a focus on timely issue resolution.
• Deliver end-user and workstation support, including installation, maintenance, and troubleshooting.
• Perform account management tasks such as password resets and security group modifications.
• Participate in network monitoring and proactively address security threats.
• Deploy security products and solutions under supervision.
• Coordinate with vendors for technology support and equipment repairs.
• Stay current with operating systems, network infrastructure, and security best practices.
• Assist in training and onboarding new staff.
• Participate in on-call rotation as assigned.

Required Microsoft Certifications

An ideal candidate must have at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate would have the fundamentals prerequisites along with the MD-102 and / or MS-102 certification, proving their expertise in administrator capabilities within the Microsoft 365 ecosystem.

Job Requirements

Compensation Package

Schedule

Seniority level

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