Intake Coordinator

Job Description

Job Description

SportsMed Physical Therapy is seeking an Intake Coordinator to join our team. This person will have a key role within the organization as the first point of contact for our patients. We are looking for someone who strives for excellence on a daily basis. The right person for this position will embody a customer service mindset and have a passion for delivering exceptional patient experiences.

The Intake Coordinator’s primary responsibility will be the timely intake of new patient referrals. This person will ensure that all insurance verifications / prior authorizations are completed, and all documentation and data and completed and entered in an accurate manner. The Intake Coordinator is a key position allowing the right person great growth opportunities within SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

SportsMed Physical Therapy is a leading physical therapy practice in the northeast. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-focused personality, we would be happy to welcome you to our team.

Responsibilities

• The Intake Coordinator will facilitate the patient referral process by coordinating with our offices regarding verification and handling financial counseling.
• Coordinate with providers, physicians, and other team members to effectively execute the referral process.
• Communicate referral process to patients in a customer-centric way.
• Obtains necessary information from referral sources to ensure incoming patients have timely intake.
• Maintains a log for all incoming calls and returns referral inquiries in a timely manner.
• Educates prospective patients, families, and physicians regarding available services.
• Serves as a liaison between clinical and marketing staff.
• Additional duties as assigned

You will bring

What we offer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.