Patient Services Representative-Oncology Infusion Scheduling Full Time Days

Patient Services Representative-Oncology Infusion Scheduling Full Time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The schedule for this position is Mon-Fri 9a - 5 : 30p and works onsite at the NM Warrenville Cancer Center. The Chemotherapy Infusion Scheduler plays a crucial role in ensuring that patients receive timely and efficient chemotherapy treatments at our 32-chair infusion clinic. This position involves a combination of scheduling, lots of phone work and communication, and coordination with various stakeholders, including patients, clinical staff, nurses, and physicians. This role is vital in providing supportive care to patients undergoing chemotherapy, ensuring they receive their treatments seamlessly and with the compassion they deserve. This unique role offers an opportunity to make a meaningful impact in patients' lives through effective scheduling and coordination.

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities :

Required :

Preferred :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.