Bistro B Side Server

Requirements

Required Qualifications :

1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

2. Must pass company testing and standards as it relates to food, beverage and wine knowledge.

3. One (1) year experience in gourmet, fine dining, or high-volume restaurants.

4. Ability to handle a flexible schedule, work weekends, holidays, and all shifts.

5. Ability to lift and carry full trays / bus trays.

6. Must fulfil uniform requirements and specifications.

7. Must be at least 21 years of age.

8. Must be able to obtain a gaming license from the Graton Gaming Commission.

9. Must possess or obtain a California Food Handler Certification.

10. Ability to work in a fast-paced environment.

11. Must possess or obtain a Responsible Beverage Service State Certification.

12. Ability to display knowledge of wine and spirits.

Physical Requirements :

1. Requires manual dexterity to operate job related equipment.

2. Must be able to lift full, large oval trays, cocktail trays and bus tubs.

3. Requires the physical ability to walk and stand for long periods of time. Ability to push, stoop, reach above the shoulders, grasp, pull, and bend repeatedly with or without assistance.

Job Description

Position Summary :

Bistro B-Side Server plays a vital role in the guest experience. The Bistro B-Side Server will have shifts in either or both the B-Side Lounge and Bistro 101. Bistro B-Side Sever is responsible for having strong cocktail and food knowledge, as well as conducting proper and timely presentation of beverages and food service while following all steps of service for the Bistro guest experience. Essential Functions :

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.

2. Create a friendly and fun atmosphere for guests.

3. Develop friendly relationship with guests to encourage regular visits and repeat business.

4. Portray a positive and professional attitude.

5. Anticipate and accommodate all guest needs.

6. Be consistent and follow all steps of service for Bistro.

7. Maintains knowledge of beverages, food items, available wine, beer and specialty cocktails.

8. Responsible for knowing the types of classes (, well, call, premium, ultra and specialty) and brand names of the products offered. Must be familiar with the acceptable alternative item to offer a guest in the event an item ordered is not available.

9. Take beverage and food orders and serve food and beverage items accordingly to service standards.

10. Serve and replenish drinks in a timely manner.

11. Upsell food and drink items in a professional manner at every opportunity to maximize check amounts.

12. Keep table clear of refuse and debris between courses when necessary.

13. Refill beverages throughout the meal or during lounge service.

14. Work closely with management to address guest concerns.

15. Assist with setting tables and rearranging table to accommodate larger parties.

16. Works as part of a team and provides help and support to all fellow team members.

17. Collect and process payments.

18. Other duties as assigned.