Senior Enterprise Customer Success Manager (Retail)

Senior Enterprise Customer Success Manager (Retail)

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be Remote. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in the Transport and / or Logistics industries. Apply today to join a groundbreaking team!

About You :

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software.

Strong ability to build executive relationships and drive business value for Enterprise customers.

Experience serving customers in the Retail industry is required.

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies.

Persuasion and presentation skills, with the ability to communicate up and down an organization.

Ability to actively listen, understand customer pain points and take action.

Thrives in a fast-paced, dynamic environment.

How You Will Spend Your Time :

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions.

Understand customers' business objectives, challenges, and industry-specific needs to drive success.

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement.

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices.

Advocate for customers internally, influencing product development based on industry trends and customer feedback.

Contribute to the development of industry-specific playbooks, collateral, and case studies.

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.