WIC Program Assistant (32 hrs / week)

ABOUT THE ORGANIZATION

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Salary Range : $18.00 - $21.00 / hour Schedule : 32 hours per week The CHP-WIC Program Assistant will be responsible for the day-to-day organization of the WIC Program as outlined in the WIC Program Manual. The Program Assistant will be the ambassador of the WIC program as the first contact. This position will involve answering and triaging phone calls as well as greeting clients. Great customer service skills are very important, as well showing compassion for families with children under 5 years old, and the general community. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures

POSITION REQUIREMENTS

Program Assistant Essential Duties and Responsibilities :

• Answer and direct phone calls.
• Screen applicant inquiries for eligibility
• Manage appointment scheduling / rescheduling including reminder phone calls.
• Great and triage participants to appropriate staff.
• Oversee flow of applicants / participants in waiting area.
• Clerical duties as assigned.
• Verification of identity, income, residency, and participant category.
• Complete data entry for (re)certification.
• Educate and / or explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transition Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and / or ineligibility to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription including :
• (Re) issuing of food / formula prescription benefits.
• Security of WIC Card stock.
• Performs other duties as needed, including quality assurance activities.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

Competencies : To perform the job successfully, an individual should demonstrate the following competencies :

Essential Skills and Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :

Physical Requirements :

FULL-TIME / PART-TIME Full-Time

POSITION WIC Program Assistant

EXEMPT / NON-EXEMPT Non-Exempt

LOCATION MA, Great Barrington, CHP Family Services

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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