Help / Service Desk Engineer

Required Skills :

• 4+ years of relevant experience required
• Ability to present information effectively verbally and in writing
• Ability to communicate step-by-step procedures to users in a clear and concise manner
• Basic math skills : addition, subtraction, multiplication, division
• Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
• Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
• Strong attention to detail, analytical and problem solving skills
• Strong customer service skills
• Ability to master functionality of new Firm applications quickly and effectively
• High School diploma or GED equivalent required