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Implementation Guide
Implementation GuideYELLOW DOG SOFTWARE LLC • Norfolk, VA, US
Implementation Guide

Implementation Guide

YELLOW DOG SOFTWARE LLC • Norfolk, VA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Implementation Guide – Bring Your Hospitality Expertise to a New Career!

Role Overview :

Are you passionate about hospitality but looking for a change? If you’ve spent time in restaurants, retail, concessions, or hotels and want to leverage your experience in an exciting new way, this role is for you! At Yellow Dog Software , we help hospitality professionals take control of their inventory with powerful, easy-to-use technology. Ready to make the leap from hospitality to a career in tech?

As an Implementation Guide , working at our HQ office in Norfolk, VA, you’ll play a key role in setting up our clients for success—configuring systems, training users, and making a real impact. If you love problem-solving, working with people, and seeing your efforts make a difference, you’ll thrive in this role!

Why This Role is a Great Fit for You :

✅ Transition from Hospitality to Tech : Use your restaurant, retail, or concessions experience in a new and exciting industry.

✅Make a Meaningful Impact : Help businesses streamline their operations and improve efficiency.

✅Travel & Variety : No two days are the same—work with clients onsite, remotely, and across different industries.

✅Growth Opportunities : We support career development and provide the training you need to succeed.

✅ Competitive compensation and benefits including retirement with company match, medical plan, health savings account, life insurance, and vacation, sick, & parental leave.

Key Responsibilities and Expectations :

  • Build and configure inventory management systems tailored to each client.
  • Train clients on the core features of Yellow Dog Software—in person and remotely.
  • Proactively communicate and collaborate with teammates to ensure smooth implementations.
  • Offer expert guidance to ensure clients are set up for long-term success.

Track and document progress in our systems to maintain clear and accurate records.

  • Travel to client locations for onsite implementations (including occasional weekends).
  • Be part of an on-call rotation (with bonus pay) to assist clients when needed.
  • Strong verbal and written communication skills, ability to set and manage expectations, and a natural teacher—someone who enjoys training others and sharing knowledge.
  • A self-starter who enjoys multitasking and problem-solving and someone who takes pride in delivering exceptional service and results.
  • Willingness to travel and flexibility to adapt to different client needs.
  • Preferred experience (Ideally one or more of the following) :

  • Hospitality experience (restaurant / bar, hotel / resort, stadium / concessions, FOH / BOH).
  • Experience with point-of-sale, inventory, or accounting systems .
  • Background in implementation, training, or technology .
  • Teaching or coaching experience.
  • Schedule :

  • ???? Monday–Friday, standard business hours, in-office, and occasional weekends for client travel.
  • To Apply :

    Apply today and bring your expertise to a role where you can grow, travel, and help businesses thrive! You must submit salary expectations, a resume and cover letter for full consideration.

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    Guide • Norfolk, VA, US

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