SNAP Case Worker-North Shore

The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based first available worker model that is consistent with DTA's self-sufficiency mission. All selected candidates will demonstrate the ability to successfully navigate a fast-paced work environment.

Our selected candidates will be responsible for completing SNAP eligibility determination-related activities and helping clients access other services that could stabilize or improve the clients' situation. They will execute case management and case maintenance activities for a statewide pool of SNAP clients daily.

Duties and Responsibilities (these duties are a general summary and not all inclusive) :

• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action-based first available worker process, through assigned queues.
• Ensure all assigned tasks are accurate and completed to the farthest point of completion.
• Conduct interactive interviews; utilize the agency's PC based eligibility system to obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.
• Prepare and deliver explanations of eligibility decisions.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

IMPORTANT : This is a state-wide posting. Offers of employment will be made based on agency staffing needs and may not match location preference.

Required Qualifications :

Preferred Qualifications

TO APPLY : Please upload both your Resume and Cover Letter. First consideration will be given to those applicants that apply within the first 14 days.

Agency Mission :

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit : www.mass.gov / dta

Pre-Hire Process :

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application / interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications :

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS : At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

SUBSTITUTIONS :

LICENSES : Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.