LVN Case Manager

BrightStar Care of Plano / North Dallas is a Joint Commission accredited leader in the home care industry. At BrightStar Care our mission is to go above and beyond to truly delver a Higher Standard of Care and nothing less. It is more than just our work, helping people is our passion. It's what makes us truly shine - knowing that we are making a real difference by bringing more to the lives of others every day. We are looking for dynamic team members to join our growing organization and be a part of the BrightStar mission. You will be a part of a professional, forward thinking, and experienced team positioned for career growth and development. Benefits our expert team members take advantage of including paid time off and the option to enroll in health insurance. The RN Case Manager position is an officed based role with the following duties and responsibilities :

Primary Duties and Responsibilities :

• New referral review of orders and clinicals
• Referral source communication and relationship development
• Receives and responds to inbound client, family member, and field team call inquiries
• Patient management and coordination with the RN / LVN field team
• Resource coordination including supplies, specialty pharmacy, DME, labs
• Provide hands on care when required for trouble-shooting
• May be required to be on site for new patient starts of care in certain situations
• Document management
• Participate with other clinical leaders in the on call / after hour call rotation
• Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
• Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures
• Responds to all client calls in an empathetic and supportive manner
• Promotes quality, continuity, and safety of a client's care by adhering to quality standards
• Treat clients, staff, and the public with courtesy, respect and present a positive public image
• Develops and builds on-going rapport with BrightStar office and field teams
• Assist with Joint Commission audit preparedness committee

Experience and Education Requirements :

Minimum Skills, Knowledge, and Ability Requirements :

Work Environment :

Note : The job duties outlined above may change without prior notice based upon the needs of the company.