Casino Operations Manager | Gaming Operations Manager (Direct Hire)

🎰 We're Hiring : Casino Operations Manager! 🎰

We are seeking an experienced and dynamic Casino Operations Manager to oversee daily gaming operations and ensure exceptional customer experiences. The ideal candidate will have extensive knowledge of casino operations, regulatory compliance, and team leadership to drive operational excellence and maximize revenue.

📍 Location : Rochester, United States

⏰ Work Mode : Work From Office

💼 Role : Casino Operations Manager

Salary :   $80,000 - $100,000 (DOE)+ bonus

ESSENTIAL JOB FUNCTIONS / DUTIES :

∙Operational Leadership :

∙Oversee the daily operations of the casino, including gaming, hospitality, and service teams.

∙Monitor key performance indicators (KPIs) and adjust strategies to meet operational goals.

∙Assist in developing and implementing casino policies, ensuring compliance with state and federal regulations.

∙Keeps informed of all new developments within the industry and makes

recommendations designed to maximize property and company success.

∙Casino Operations (TG & HHR) :

∙Collaborate with the Director of Gaming to ensure we have the proper game mix

for the market for HHR as well as TG. Ensure we are paying out our HHR

Jackpots in a timely manner as well providing BEST customer service to all of our players.

∙Collaborate with the Director of Gaming and the Director of Marketing to manage

machine placement, game offerings, and marketing strategies to maximize revenue and player engagement.

∙Direct and oversee the day-to-day operations of the HHR / IT technicians to ensure

as few HHR machines are down for as little time as possible as well as ensuring

assigned projects from the Director of Gaming are executed in an efficient manner.

∙Staff and F&B Management :

∙Lead, mentor, and develop staff, including department heads and gaming floor teams.

∙Oversee scheduling, training, and performance management to ensure a highly productive team.

∙Foster a positive work environment, promoting teamwork, accountability, and professional growth.

∙Assists in hiring, performance management and employee engagement.

∙Regulatory Compliance :

∙Ensure full compliance with all regulations, including reporting requirements and audits.

∙Liaise with regulatory bodies and ensure the casino meets all necessary licensing

and operational standards.

∙Lead the licensing process for Gaming personnel.

∙Works with safety as a priority and follows property and company safety standards.

∙Customer Experience & Engagement :

∙Drive a customer-first culture to ensure an exceptional guest experience across all

departments.

∙Work closely with marketing and player development teams to attract new

customers and retain existing patrons.

∙Ensure timely resolution of guest concerns and complaints.

∙Financial & Strategic Oversight :

∙Assist in budgeting and financial planning for the casino and HHR departments.

∙Analyze revenue streams, operational costs, and profitability, providing

recommendations to improve financial performance.

∙Collaborate with the executive team to establish long-term strategies for business

growth and expansion.

∙Performs other duties as assigned.

Ready to lead our gaming operations? 🚀 Apply now and join our winning team!