Home Equity Servicing Specialist

Senior Specialist

Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and / or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues, and contributing to workflow / process changes and redesigns. Individuals in this position should have a strong understanding of consumer products and the department processes.

This role covers a broad range of responsibilities and duties.

• With little to no instruction, performs complex functions, completes tasks that can be complicated, and works reports.
• Performs a thorough review of existing procedures to ensure they are accurate.
• Collaborates with other Senior Specialists and the Workflow Coordinator to create new procedures.
• Performs Quality Verification on teammates work.
• Identifies and resolves issues that do not have established guidelines.
• Research and respond to complaints.
• Contributes to workflow process change and redesign.
• Responsible for performing an analysis of current team reports looking for efficiencies.
• Maintains knowledge of all team functions - Is fully proficient in performing them and works under limited to no supervision.
• Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and teammates.
• Other duties as assigned.

High School Diploma or equivalent work experience required

Excellent written and verbal communication skills

This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

This position is eligible for a list of benefits.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.