Bilingual Patient Advocate (Spanish & English) - Dallas

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations : two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here : http : / / texashealthaction.org.

Texas Health Action is seeking a Bilingual Patient Advocate (Spanish & English) to optimize the patient experience, helping them navigate the complex healthcare system—from insurance coverage to linkage to medical and supportive social services. Bilingual Patient Advocates meet one-on-one with patients, helping them understand their options for care.

Core Functions :

• Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;
• Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP / PEP and / or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance / benefits , participating in community engagement and outreach, and scheduling appointments ;
• Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;
• Monitors issues affecting patient access, adherence, and / or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services;
• Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools;
• Acts as a liaison between local agencies with the functions and operations of the program;
• Interprets program guidelines, policies, and procedures for operations;
• Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic;
• Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and
• Performs related duties and fulfills responsibilities as required.

Compensation :

Based on job duties and requirements, this analyst position is placed in salary band with an hourly pay range of $21.70 to $24.30. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

Applicant Information :

EEO Statement : Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Job Requirement :

Knowledge Skills and Abilities

Physical Requirements / Environmental Conditions

Perform the following with or without reasonable accommodations :

Benefits