Service Line Manager - Columbia, MD

Service Line Manager - Columbia, MD

Attention Military Affiliated Job Seekers - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. This role is "On-Site" at the location detailed in the job post.

The Product Line Manager (PLM) is tasked to manage a team of 4-15 Frontline Employees, which may encompass a variety of different Work Centers, each focused on a different set of technical instruments. PLM's lead a team comprised of Calibration Specialists, Repair Technicians, and Workload Coordinators (if applicable). They are ultimately responsible for the smooth flow of work through the service center, maintaining appropriate focus on both quality and local KPI's. PLM's are expected to effectively lead their team members, with an emphasis on personal and professional development. It is expected that PLM's are first to champion new ideas and challenges, and set a positive tone by example for the team. Additionally, PLM's are to maintain a constant focus on Continual Improvement, which includes spearheading new initiatives, managing simple and complex projects, and involve team members in generating new ideas to improve the organization. This position is based out of our North American headquarters facility in Columbia, Maryland.

Your tasks :

• Develops and leads a technical service team to achieve best in class service (monitored by organizational key performance indicators) by building a cohesive team environment and working cross functionally to enhance performance.
• Continuously improves processes, procedures, and capabilities as measured by key performance indicators of service quality and timeliness.
• Ensures major and minor organizational changes are received, understood, and properly implemented by assigned team.
• Manages individual and team based projects, both at the team and organizational levels.
• Works with Product Development and Service Sales teams to ensure the Service Center is prepared for new products, product options as well as the expected service volume.
• Provides quality information to development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.
• Appropriately delegates duties to team members, ensuring that a collective approach is taken on continuously improving the organization.
• Strategically assigns stretch-tasks and goals to employees with an emphasis on personal and professional development.
• Continually analyze, identify, and set expectations to motivate the team and to achieve objectives and goals through providing feedback and recognition.
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Drive the use of best production practices such as lean manufacturing, visual management, and 5S.
• As part of the Service Leadership Team, continuously develops a culture of accountability both in assigned team and throughout the department.

Minimum Education Required : High School / GED

Job Category : Operations

Additional Qualifications / Responsibilities :

Your qualifications :

The total compensation for this position is $94K-$130K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location, and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure, and job-related skills.