Sales Manager (Gainesville)

About Us :

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description :

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

Overview : About the Role

The Sales Manager is responsible for driving business in the Corporate / Local Negotiated Business Transient segment and for selling, planning, and delivering executive meetings and small groups. This role partners closely with the Director of Sales & Marketing (DOSM) to set and negotiate account rates, complete RFPs, and achieve revenue goals while delivering exceptional client service.

What Youll Do

1) Business Transient Sales (Corporate / Local Negotiated)

Manage effective sales and servicing for corporate / local negotiated business transient accounts.

Conduct in-person sales calls / visits to target companies and accounts within assigned markets.

Respond promptly to customer inquiries and pricing requests; manage Hilton Worldwide RFP requests.

Prospect for new accounts using comp-set performance tracking, market trend analysis, and lost / turn-down reporting.

Participate in transient, group, and catering STR / STAR lead referrals.

Maintain negotiated account qualification / profile sheets, including competitive-intelligence analysis.

Dedicate the majority of time to business development and client entertainment with Corporate Travel Managers, Travel Agents, Executive Meeting Planners, and other intermediaries.

Research client room-night / revenue performance; prepare quarterly and annual account reports; conduct semi-annual review meetings with account reps.

Develop and implement account-specific business development plans.

Proactively generate business from past, existing, and prospective accounts within assigned deployment.

Maintain regular communication with accounts, including quarterly production reports.

Assist with updating / managing Hilton Brand GSO accounts as applicable; coordinate local transient initiatives with Brand / Portfolio GSO for national / regional accounts.

In collaboration with the DOSM and DORM, set and negotiate rates for corporate / preferred accounts (local and brand volume-negotiated).

Facilitate timely completion of all portions of brand and local RFP processes.

Map and maintain up-to-date comp-set intelligence (strengths, weaknesses, opportunities, threats, top accounts, renovations / updates).

Sustain a strong prospecting culture through weekly review of the sales funnel.

Maintain frequent and proactive in-house solicitation and coordinate operational implementation with all departments.

Set up site inspections for all assigned segments and follow through.

Attend relevant trade shows; participate in industry meetings, seminars, and association functions to maintain visibility and achieve sales and revenue goals.

Perform general office duties and assist other personnel as required.

Maintain accurate forecasting and recap information.

2) Executive Meetings & Small Groups Sales, Planning & Delivery

Serve as the single point of contact for group sales and event planning.

Achieve sales and catering sales goals (goals may be revised based on business needs).

Build and maintain positive, professional client relationships through effective communication and action.

Anticipate client needs throughout the planning and event-delivery phases.

Pre-check all functions prior to client arrival; ensure event details align with client requirements and hotel standards; meet with appropriate staff to address deficiencies.

Communicate policies / procedures to clients via phone, email, and in person.

Respond to all executive-meeting sales inquiries within established timelines.

Gather all necessary event information accurately and on time to support flawless execution.

Produce and distribute timely, accurate communication to all departments, including :

Food & Beverage requirements

Rooming lists

Transportation needs

Meeting room set-ups, set-by times, and refresh times

Audio-visual requirements

Recreational needs

Billing information

Any additional requirements

Maintain organized, current digital and physical client files.

Review distribution of in-house reports (Weekly Distribution, Daily Event Sheet, Daily Change Log) to ensure consistency and completeness.

Attend weekly Conference Review, Group Rooms, Group Sales, and Conference Services meetings.

3) Other Duties & Responsibilities

Identify positive public-relations opportunities and emerging business markets.

Motivate and actively contribute to a positive work environment.

Establish, measure, monitor, and evaluate processes and policies.

Develop direct sales plans for defined markets; leverage resources and evaluate business trends to adjust strategies.

Attend department and property meetings.

Perform other duties as assigned.

Marginal Functions

Perform related duties as requested by the DOSM; participate in task forces and committees as requested.

Practice safety standards; report unsafe conditions to the DOSM.

Attend Sales, Pre-Conference, and Conference Review meetings as needed.

Market segments may be shifted to support the Sales Managers success and overall hotel performance.

Qualifications :

What You Bring (Qualifications & Skills)

Proven experience in hotel sales with emphasis on corporate / local negotiated business transient and small-group meetings.

Demonstrated success with prospecting, comp-set / market analysis, STR / STAR insights, and RFP management (Hilton Worldwide RFPs).

Strong rate-negotiation and business-development skills; ability to build and grow key accounts.

Excellent communication, presentation, and client-relationship skills.

Impeccable organization and follow-through; accurate forecasting and documentation habits.

Collaborator who works effectively with Revenue Management, Catering / Events, Front Office, and Operations.

Willingness to travel locally for sales calls, site inspections, trade shows, and client entertainment as needed.

Schedule & Work Environment

Full-time, exempt; business needs may require occasional evenings / weekends (events, trade shows, client entertainment).

On-property role in Gainesville, FL, with regular external client appointments and site visits.