Technical Lead- AI Receptionist Platform

Technical Lead- AI Receptionist Platform

Employment Type : Full-time Leadership Role

FLSA Status : Exempt

Location : San Francisco, CA (In Office)

Compensation : $180K-$200K

About Abby Connect

Abby Connect is a fast-growing customer experience company helping small businesses deliver personal, professional, and scalable communication. Our live receptionist services have powered thousands of client interactions every day for over a decade, and we’re now expanding our technology portfolio with AI-driven products that combine human empathy with intelligent automation.

The AI Receptionist Platform is Abby Connect’s latest innovation — an intelligent voice system that manages scheduling, intake, and communication in natural conversation. It’s a critical part of our long-term strategy to redefine how businesses handle customer calls.

The Role

We’re looking for an experienced Technical Lead to take ownership of our AI Receptionist platform — overseeing technical direction, guiding development efforts, and partnering closely with executive leadership to evolve a proven, production system.

This person will work directly with the CEO and collaborate with cross-functional teams across product, operations, and AI. You’ll ensure our technology continues to scale, stay reliable, and deliver an outstanding customer experience.

What You’ll Do

• Lead technical direction for our AI Receptionist platform, from system architecture to production deployment.
• Oversee engineering quality — drive scalability, security, and performance across services and integrations.
• Partner with product and leadership to translate business goals into technical execution.
• Collaborate cross-functionally with operations, AI / voice partners, and client systems.
• Guide and mentor future hires as the team expands.
• Continuously improve infrastructure, testing, and monitoring to support reliable growth.

What We’re Looking For

Why Join Abby Connect

Compensation & Benefits

Abby Connect’s Values