Departmental Analyst 9 - P11

Departmental Analyst

The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as a Departmental Analyst in the Office of Consumer Services. This position is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan's insurance and financial services industries.

The right candidate will be part of the Office of Consumer Services, which provides protection, assistance, and guidance to Michigan residents with questions concerning property, casualty, health and life insurance, annuities, and other financial services. The function of the position ensures the equitable treatment and consideration of consumers through the review and analysis of consumer complaints and the actions of DIFS' licensees to determine compliance with statutes and policy language. This position will require you to communicate with consumers, licensees, legislative offices, and other state departments daily. Effective written and verbal communication is essential to ensure the concerns identified in consumer complaints are addressed.

Ideal candidates will have :

• The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
• The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgement and decision-making.
• A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
• The ability to communicate clearly, concisely, and effectively both orally and in writing.
• The desire to work closely with colleagues and management to solve problems.
• The ability to work well both independently and within a team.

Other job features :

If you have already applied for this posting, you do not need to re-apply.

Work Location : This is an in-person position based in Lansing, Michigan, with the possibility for a hybrid work schedule where you would work from home up to three days per week, following a training period if approved.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

Please submit a cover letter, resume, and a copy of official college transcripts. In addition, please attach a sample of your business writing that is at least one page in length.

An "official college transcript" must contain the college / university name and address, the degree conferred, and date granted, coursework completed, and the Registrar's signature and / or seal. A scanned or electronic copy is acceptable, as long as it contains the elements listed above. The college / university does not have to send the transcripts directly to DIFS.

Failure to attach the requested documents may result in your application being screened out.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out.

DIFS is a Gold-Level Veteran-Friendly Employer, committed to recruiting, training, and retaining veterans and their spouses.