Front Desk Associate - PRN-Nights & Weekends

The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties :

• Essential Duties & Responsibilities : Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast-paced environment professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.  Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
• Processing payments and regular communication with the Central billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning.
• Perform other duties as assigned.

Qualifications :