Service Delivery Specialist I

Service Delivery Specialist

At Alaska Communications, we are committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? This is an on-going posting. Applications will be reviewed year-round for this position and filled as vacancies become available. Please note you may not be contacted immediately. Applications will be actively reviewed for all current and future openings.

Primary Duty Service Delivery Specialists focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.

Examples of Job Duties :

• Prepare Orders for Field / CO Presentation
• Clear and close troubles and orders through all associated applications including billing
• Email inquiries for order or trouble scope and follow through to completion
• Provision service orders to switch customers between exchange carriers for Local and Wireless Number Portability
• Process service orders using computer-based billing and facility record systems
• Perform record maintenance and research duties associated with 911 records and address research functions
• Service Delay Order creation for service relief through multiple departments
• Examine workflow systems for order completeness and accuracy weekly and monthly reporting
• Perform record research provides guidance and support to internal and external customers
• Provide helpdesk assistance to internal customers
• Create reports and complete audits as required
• Provide training and mentoring of new individuals to the team
• Other duties as assigned

Minimum Qualifications :

Minimum Education and Experience Required :

Certifications and Licenses Required :

Additional Job Requirements :

We hope youll join us as we change lives through technology.